Frequently Asked Questions
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How long does it take to get my package?
Delivery in South Africa takes about 1-3 working days from when your order has been shipped. Eg. If you order on a Saturday, your package will be shipping on Monday and it should be in your hands by Wednesday.
You will receive a confirmation email with a tracking number which you can use to track your parcel all the way to your door.
How long does it take to receive my PRE-ORDER?
Pre-Orders takes about a month to be shipped. After the pre-order has been shipped, it takes 1-3 days to reach it's destination.
Do you ship Internationally?
Yes, we do. International shipping costs do apply, though. Our site will calculate your shipping rate according to the delivery address you enter at check out. International shipping takes between 3 and 5 working days.
How can I pay for my order?
We accept credit card payments from Visa or MasterCar through PayFast which is integrated into our site.
You can also pay via EFT, just choose the option when placing your order and the steps to complete your order will follow.
We have also partnered with PayJustNow to allow you to pay for your Burnt Studios order over 3 equal payments.
Can I exchange or return a product if it does not fit?
Yes, most certainly! Please send us an email at firstname.lastname@example.org with details about your exchange or return and we will email you with details about what to do as soon as possible.
Please note that we are happy to exchange an item for you provided that we have stock in the size you want to receive.
In the case of a return, we do not do cash returns and will send you a Burnt Studios online voucher with the same value of the item that you have returned.
Please make sure to read our Returns and Exchange Policy before purchasing. No returns or exchanges on sale items or swimwear.
When will I receive my refund payment?
Refunds will be processed in the same method as the original payment within +-5 business days of Burnt Studios receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
Burnt Studios does not cover the cost of return postage for online purchases. Burnt Studios does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the required criteria, customers should select a service that provides tracking, such as PostNet.
Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Burnt Studios representative.
Burnt Studios cannot be held accountable for banking institution processing timeframes.