Delivery Information

All you need to know about how and where and when you will get your Burnt products.

Shipping

Local (South African) Shipping

 International Shipping

Local shipping is R70 for orders under R1000. 

FREE shipping for all orders above R1000!

Delivery time: 1-3 days (depending on delivery location).
Cape Town and surrounds: ±1 day
Main Centres (Johannesburg, Pretoria, Durban etc.): ±2 days
Rural Areas: ±3 days

Locally, we ship using Courier Guy.

You will receive an email as soon as your order has been shipped. The email will include a tracking number and link to where you can track your order.

 

International shipping is a flat rate of US$32.

 Delivery time: 5-7 working days

We ship internationally using Aramex. 

 

You will receive an email as soon as your order has been shipped. The email will include a tracking number and link to where you can track your order.

 All packages must be signed for when delivered - please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers or to farms.

If you live on a farm, please provide your closest PostNet address to which we can send your package. 

For international shipments: Please note that even though we do everything that we can for your package to clear through customs as smoothly as possible, we are not responsible for any duties or taxes on the package entering your country. 

At Burnt Studios we make use of Aramex & Courier Guy (the majority of the time, not exclusively) to ship all our packages. They are two of the most recognized and well now courier services in SA and they offer great service. Once your package has been delivered to them it is out of our control and they will be responsible for the delivery to you. Burnt Studios is not responsible if your order has not been delivered by the estimated delivery date once we have handed your parcel over to our courier service. If there is a delay in the delivery (due to strikes etc.) there will not be refunds, nor is Burnt Studios responsible for any lost or damaged parcels.
Please make sure that the shipping address provided is correct. We will not be held responsible for parcels going missing because we have not received the correct address.