Returns an Exchange Policy
Product Replacement, Returns, Exchange & Refunds
TO RETURN OR EXCHANGE YOUR ITEM, PLEASE FOLLOW THE STEPS BELOW:
STEP 1 – EMAIL US
Email email@example.com within 7 days of receiving the merchandise. Please include in this email your order number, name and reason for returning. We will respond as soon as possible to talk you through the process.
Please note that we can only offer an exchange if we have the product that you would like to receive in stock.
STEP 2 – SAFELY PACK
The merchandise must be sent within 7 days of receiving the order. Please be sure the merchandise is in its original state. Please be sure to pack the garments securely with labels and stickers attached. The merchandise must be clean, unwashed, unworn, unused with sanitary stickers and hang tags attached and undamaged.
Burnt Studios reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.
STEP 3 – SHIP BACK VIA POSTNET
Shipping from PostNet to PostNet is the most convenient way for you to send your return. So just find your closest PostNet and send your order back to us at the following PostNet address:
PostNet Cape Town Metropolitan
The receiver on this side will be Andriana Botes with phone number 082 571 0804.
STEP 4 – RECEIVING YOUR NEW PARCEL OR STORE CREDIT
Once we have received your parcel, we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition with sanitary pads and swing tags still attached.
Please allow 1-4 business days for your exchange to be processed once we have received your item. You will receive an email once we have received and shipped your exchange.
Your exchange will be sent to the same address that your order was originally sent to.
In the case of a refund. We will send you an online voucher with the value of your returned item to the email address through which you contacted us.