Returns an Exchange Policy

Not a fan of what you received? Read here about what you need to do.

Product Replacement, Returns, Exchange & Refunds

If an item is to be returned you need to have all the original packing, labels (still on the products), sanitary stickers (still on the products), all items must be clean, unworn, unwashed & unused. Customers wishing to exchange merchandise must contact info@burntstudios.co.za within seven (7) days after receiving the parcel, for an authorization number. Burnt Studios offers refunds and product exchanges.. Regarding exchanges, you will be credited with the ZAR amount of the returned item. This credit can be used on any other products in stock on the online site excluding all items on sale. 

All discounted or on sale items (including BLACK FRIDAY) purchased by the customer can not be returned and are final. No returns or refunds are allowed on swimwear.

 
The customer is responsible for all shipping charges when returning an item. Shipping and handling charges are non-refundable.
Should the Burnt Studios supply the incorrect Product or if the Product supplied is damaged or faulty, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all the tags and extras still as received. If the customer however wears or uses the product or removes any sanitary pad, stickers or tags of the incorrect, damaged or faulty item, then the free exchange by Burnt Studios for a new item is void. 
 
The Company will replace any damaged or faulty Product or an incorrect Product with a new Product within a reasonable amount of time.

TO RETURN OR EXCHANGE YOUR ITEM, PLEASE FOLLOW THE STEPS BELOW:

STEP 1 – EMAIL US 

Email info@burntstudios.co.za within 7 days of receiving the merchandise. Please include in this email your order number, name and reason for returning. We will respond as soon as possible to talk you through the process. 

Please note that we can only offer an exchange if we have the product that you would like to receive in stock. 

 STEP 2 – SAFELY PACK 

The merchandise must be sent within 7 days of receiving the order. Please be sure the merchandise is in its original state.  Please be sure to pack the garments securely with labels and stickers attached. The merchandise must be clean, unwashed, unworn, unused with sanitary stickers and hang tags attached and undamaged.

Burnt Studios reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.

  STEP 3 – SHIP BACK VIA POSTNET

Shipping from PostNet to PostNet is the most convenient way for you to send your return. So just find your closest PostNet and send your order back to us at the following PostNet address:

PostNet Cape Town Metropolitan

Shop 1 

Mostert Street

Cape Town

8001

The receiver on this side will be Andriana Botes with phone number 082 571 0804.

STEP 4 – RECEIVING YOUR NEW PARCEL OR STORE CREDIT

Once we have received your parcel, we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition with sanitary pads and swing tags still attached.

Please allow 1-4 business days for your exchange to be processed once we have received your item. You will receive an email once we have received and shipped your exchange. 

Your exchange will be sent to the same address that your order was originally sent to.

In the case of a refund. We will send you an online voucher with the value of your returned item to the email address through which you contacted us.